Terms & Conditions 
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Terms & Conditions
1. Custom Orders & Returns
- All bedding items are custom-cut and made to order. Because of this, we do not accept returns or exchanges except in cases of manufacturing defects or items damaged during shipping.
- Defective Items: Contact us within 14 days of delivery with photos. We will repair, replace, or refund at our discretion.
- Once production begins (fabric is cut), your order is final and non-cancelable.
2. Order Accuracy & Confirmation
- Customers are responsible for confirming size, color, pattern, and customization details before placing an order.
- No changes can be made once production begins.
- We strongly recommend ordering fabric swatches prior to purchase.
3. Production & Shipping
- Production Time: Typically 2–3 weeks, but may extend to 4–6 weeks depending on fabric availability or demand.
- Shipping Time: Usually 3–5 business days after production.
- Customers will receive tracking information once the order ships.
4. Cancellations & Modifications
- Orders may only be canceled before production begins.
- Once fabric is cut, orders cannot be canceled or modified for any reason.
5. Shipping Damage & Delivery Issues
- Inspect your order upon arrival.
- Report damage within 7 days with photos.
- We will work with the carrier to resolve claims and arrange replacement if applicable.
6. Care Instructions
- Machine wash cold, gentle cycle, mild detergent.
- Wash separately; tumble dry low or line dry.
- Improper care may void eligibility for replacement due to damage.
7. Pricing & Payment
- All prices are listed in USD.
- Payment is due in full at checkout before production begins.
- We reserve the right to adjust pricing at any time without notice.
8. Product Variations & Color Disclaimer
- Due to the custom and handmade nature of our products:
- Slight variations in size, stitching, and construction may occur
- Colors may vary slightly due to screen settings and dye lots
- These are not considered defects.
9. International Orders
- Customers are responsible for any additional shipping fees, customs duties, or taxes.
- Delivery timelines may vary by destination.
10. Limitation of Liability
- Our liability is limited to the purchase price of the item.
- We are not responsible for indirect, incidental, or consequential damages.
11. Contact Information
For questions or concerns:
Email: info@bunkbedsbunker.com
Phone: 717-889-0566
