Bunkbedsbunker Store Policies and Disclaimer
OrderingPlacing your order is simple and secure with bunkbedsbunker.com. Add your items to the cart. When you are ready to checkout, click the checkout button. Complete your billing and shipping address. Choose your payment method. Confirm your order and click finish. Payments are processed using secure PayPal or Authorize.net. You will receive an order confirmation via email once your order is submitted.
Accepted Payment Methods
We accept the following payment methods: Visa, Master Card, American Express, Discover, and PayPal. Residents of Pennsylvania are subject to a 6% sales tax at time of checkout.
Order Processing
Once payment has been verified and received, orders will be processed within 1-2 business days. Orders may be cancelled within the first 24 hours after they are placed or before they have been shipped from the warehouse. In stock items ship quickly and once they are in transit, it is impossible to reverse the shipment. At that point, you would have restocking and shipping costs to absorb. Furniture is expensive to ship so be sure you are ordering what you want. See policy on cancellations and returns.
At bunkbedsbunker.com, we offer free curbside shipping with every bunk bed order to the 48 continental United States. We do not ship internationally or to Hawaii and Alaska. Curbside shipping is a no frills shipping which allows us to sell our beds at the lowest price possible. The shipment will come in weather proof boxes and be placed outside your home. You will need to carry the boxes inside, unpack them and assemble the furniture. Freight deliveries require your inspection and signature. When the freight reaches the nearest destination terminal, the freight company will call you first to set up an appointment for delivery to your residence. They won't just show up. That appointment is usually within a day or two of the delivery to the terminal but may vary based on your availability to be home. DO NOT stay home or take off work until you have been contacted by the freight company and that appointment is set. Sometimes a truck will breakdown or an unusual delay happens but most of the time, the deliveries are within the projected times for each product listed. We appreciate your understanding when these delays occur. If you require additional assistance, call customer support at Bunk Beds Bunker (717)889-0566 to find out what other options are available for your area. All orders under $99.00 will be charged a minimal shipping charge.
For bedding or other products at bunkbedsbunker.com, shipping and delivery times can vary depending on a number of things. Backordered items or custom made items may take 2-4 weeks or more to ship. Most items listed on the site are in stock and they usually ship very quickly. Delivery time depends on your location and where the item is shipping from and can range from 1-6 days or more from the date of the shipment.
Delivery Inspection
Once the package leaves the warehouse dock, it becomes the responsibility of the shipping company until it reaches you, the customer. Once you receive and sign the delivery receipt, it is your responsibility. It is very important to inspect the delivery carefully before you sign for it. If there are any signs of damage from transit, document them clearly and in detail on the delivery slip. Also, take a picture of the damage and contact us immediately at customersupport@bunkbedsbunker.com for resolution. You must contact us within 1 week (7 days) of receipt of the furniture to file a claim.
Unpacking your Furniture
Carefully unpack your furniture and inspect it for manufacturer’s defects immediately. Don’t discard packaging until you are certain that no defects are present. Returns must be in the original packaging. Never use a utility knife to open boxes. Damage caused by a utility knife is not deemed as a manufacturer’s defect. ‘Protect all surfaces from getting scuffed while assembling.
Due to variations in photography, lighting, and monitors, we can’t guarantee that the finish of an item will be exactly as pictured. Imperfections or variation in grain, color, or sheen may occur naturally in wood. These are not viewed as damages or defects. Our products may require the normal touchup or “de-luxing” common in the furniture business
We make every effort to provide true and accurate colors for our products listed on the web site but as a result of individual computers and monitor settings, we CANNOT guarantee the colors viewed will be the exact match to the fabric colors delivered.
Damages
If damage is noted either from the shipping or once the product is opened, document it in detail and contact customersupport@bunkbedsbunker.com for resolution. You must contact us within 7 days of receipt. We will replace damaged items at no cost to you.
To file a claim for damages or returns, submit in writing your request via claims@bunkbedsbunker.com. Include your order number, date you received your order, daytime phone number, and reason for requesting the return or replacement. If possible and applicable as with damages, include a photo. Bunk Beds Bunker will confirm receipt of this request within (1) business day and contact you to discuss your options.
Furniture is very expensive to ship. Therefore, we recommend that you consider your purchase carefully before ordering. Most of our customers are very pleased with our products once they receive them. If you need to return an item, contact us at customersupport@bunkbedsbunker.com. Please note that a restocking fee along with freight both ways will be incurred. All returned items must be in the original packaging.
Inseparable sheets and huggers are made to order so we prefer that you consider the order carefully before ordering. However, we want you to be completely satisfied with your purchase. If you aren’t satisfied, you may return the bedding item within 30 days of receipt in the original packaging, unwashed and undamaged with prior approval from our customer service department. Call us for return authorization and mail the return to Bunk Beds Bunker, 10 Peach Tree Lane, Boiling Springs, PA 17007. You will need to pay the return shipping and a 20% restocking fee. Once we receive the item and it meets the requirements for return, we will credit you back the original amount.
Cancellations
Orders may be cancelled within 24 hours of placing the order. If you cancel prior to shipment but your credit card has been charged, we can reverse payment with no restocking fee or penalty. We will not charge a fee if the order has not been processed yet. If cancelled once shipment has begun, you will be responsible for freight both ways and a restocking fee of 20%. No cancellations via email will be accepted. You must speak with a customer service representative at (717)889-0566 or leave a voice mail message. We will return your call as soon as possible to confirm receipt of the message.
Bunkbedsbunker.com Disclaimer
Acceptance of our Terms
By visiting the website http://www.bunkbedsbunker.com, viewing, accessing or otherwise using any of the products or information created, collected, compiled or submitted to http://www.bunkbedsbunker.com, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms, your only option is not to visit, view or otherwise use http://www.bunkbedsbunker.com. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and http://www.bunkbedsbunker.com and that your use of http://www.bunkbedsbunker.com shall indicate your conclusive acceptance of this agreement.
Provision of Products and Information
To the best of our knowledge, the information provided on the website http://www.bunkbedsbunker.com is accurate and reliable however, we do collect and compile information from other third-party sources. We can’t guarantee or be accountable for the accuracy of that information. You agree and acknowledge that http://www.bunkbedsbunker.com is entitled to modify, improve or discontinue any of its products or information at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that http://www.bunkbedsbunker.com is entitled to provide products to you through subsidiaries or affiliated entities.
Proprietary Rights
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Submitted Content
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Termination of Agreement
The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.
Disclaimer of Warranties
You understand and agree that your use of http://www.bunkbedsbunker.com is entirely at your own risk and that our products and services are provided “As Is” and “As Available”. Http://www.bunkbedsbunker.com does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the http://www.bunkbedsbunker.com website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the product will be uninterrupted or error-free or that defects in the product will be corrected.
Limitation of Liability
You understand and agree that http://www.bunkbedsbunker.com and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages or bodily injury. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to us the service, or information, or any permanent or temporary cessation of such service or access to information or the deletion of corruption of any content or information or the failure to store any content or information. The above limitation shall apply whether or not http://www.bunkbedsbunker.com has been advised of or should have been aware of the possibility of such damage. In jurisdiction where the exclusion or limitation of liability for consequential or incidental damage is not allowed the liability of http://www.bunkbedsbunker.com is limited to the greatest extent permitted by law.
External Content
Http://www.bunkbedsbunker.com may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that http://www.bunkbedsbunker.com is not responsible for and does not endorse any advertising products or resource available from such resources or websites.
Jurisdiction
You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by http://www.bunkbedsbunker.com to resolve any legal matter arising from this agreement or related to your use of http://www.bunkbedsbunker.com. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and remaining Terms will continue to be valid.
Entire Agreement
You understand and agree that the above Terms constitute the entire general agreement between you and http://www.bunkbedsbunker.com. You may be subject to additional Terms and conditions when you use, purchase or access other products, affiliate services or third-party content or material.
Changes to the Terms
Http://www.bunkbedsbunker.com reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and continued use of http://www.bunkbedsbunker.com after any changes to Terms will signify your agreement to be bound by them.
